Licensing Flexibility for CAD Software

Professional CAD software company reduces support burden and achieves licensing flexibility.

The Challenge

After years of home-grown licensing followed by Flexera, Alibre faced increasing support burden, limited licensing flexibility, and poor integration with their sales systems. The previous vendor relationship was strained and the technology couldn't support their evolving business needs for floating licenses, network deployments, and offline scenarios.

The Solution

Implemented Zentitle with complete Salesforce integration, enabling sales reps and ecommerce to initiate licensing automatically. Created customer self-service portal where users can view licenses and perform license-related tasks independently. Deployed support for floating licenses, network licenses, and offline scenarios simultaneously.

The Results

Support burden due to licensing "dropped away" with everything working smoothly. Licensing operations became much smoother than with previous vendor. Customers gained easy self-management capabilities. Full integration with Salesforce streamlined operations from sales to provisioning.